Shipping policy
Overview
This policy explains how we process, ship and deliver orders placed with TOKO Clothing for delivery within the United States, including delivery times, costs and duties.
Order Processing Time
Orders are processed within 5-10 business days of being placed. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Orders are not processed or shipped on weekends or public holidays.
Shipping to the United States
- Standard delivery: 7-10 business days, $5.00
- Free standard delivery on orders over $100
Duties and Import Taxes
All duties and import taxes are included in the price you pay at checkout. There is nothing further to pay when your order is delivered. We ship on a Delivered Duty Paid (DDP) basis, so the total shown at checkout is the total you pay.
Delivery Estimates
Delivery times above are estimates from the date of dispatch, not the date of order, and are not guaranteed. Delays can occur due to customs processing, carrier delays, weather or other circumstances outside our control.
Tracking
A tracking link will be included in your shipping confirmation email. Please allow up to 24 hours for tracking information to update after dispatch.
Lost or Delayed Deliveries
If your order has not arrived within the estimated delivery window, please contact us and we will investigate with the carrier: support@tokoclothing.com
Incorrect Delivery Address
Please check your delivery address carefully at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer. If an order is returned to us as undeliverable, we will contact you to arrange redelivery, and additional shipping costs may apply.
Contact
For any shipping or delivery questions, contact: support@tokoclothing.com